We have been here loads of times, but not for a fe...

We have been here loads of times, but not for a few years. Things are looking very run down, I know it is off-season, but nothing was open. Most food places were shut, the ones that were open had broken machines and couldn't serve. Of all the big rides only Cobra and Vampire were open, and Vampire was shut for the morning. I put a pound in a grab machine and the grabber went halfway down then the machine crashed and would do nothing.
In the first 15 minutes we were directed to a helpdesk to get "reimbursed" because so many rides were shut. Staff at the helpdesk were rude, and would not offer any kind of refund. They said we could have a ticket for another day, if they escorted us from the park there and then (after a 1.5 hour drive to get there). All this with my eight-year-old crying in the corner.
We made the best out of a bad situation and had some fun, but we were ripped off and they refused to put it right. Things can go wrong but there is no excuse for bad customer service. Sadly our last visit.