Irresponsible and not dependable company!

Irresponsible and not dependable company!

My kitchen is equipped with a 5-year old Electrolux EFC 926 BAR chimney hood. It malfunctioned in late December last year and we purchased an exact model to replace it. However, the hood has not been delivered even though it was purchased more than 2 months ago. Adding on to our dismay, Electrolux has no information on their production schedule, something which I find ridiculous. The standard usual reply "We have no information on the delivery" will always be given whenever I called to enquire on the status. This clearly shows the lack of initiative from Electrolux s staff. Till now, I do not even know if the product has been discontinued.

I also explored the possibility of other Electrolux hoods that can be installed in my kitchen with little or no modifications, but to no avail. I was informed that no there is no other Electrolux hood that matches the EFC 926 BAR specifications.
Electrolux offered no timeline nor solution to our problem. I am deeply disappointed and have lost all faith in their products. I will certainly not purchase or recommend purchasing any Electrolux products.

Ang Xy , Tan Ly