Manuel Martinez

Review of Crain Hyundai of Fort Smith

Horrible customer service. I made an appointment w...

Horrible customer service. I made an appointment with them to get my oil change thinking it would be fast and easy. I arrived 10 minutes earlier than expected but to my surprise they took almost 4 hour to get my oil change done. I really wasnt expecting to spend the whole afternoon there. The customer waiting area is also horrible. Employees just walking throught there making you feel really uncomfortable. They would even sat down, switched the channels and started watching tv. I didn't spot any sign of professionalism in there. It like before you buy their, they treat you like family but once you sign and look the other way. Not doing bussiness again.