A

A Google User

3 years ago

We have stayed at AlHamra many times but this time...

We have stayed at AlHamra many times but this time we were very disappointed. We had booked a downstairs sea front villa only to be told when we checked in none where available we were given an upstairs sea front villa that was very dirty. I had to call reception to come and change the bed as it was filthy . The pillows were all stained the sheet had holes in it and when I took the duvet cover off to look at the duvet to my horror it was covered in mould also the mattress cover had stains all over it. The bed was changed but it shouldn t be like that in the first place. I don t think we will be going back which is a shame as we love the location.

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