This is the worst hotel I have ever stayed in

This is the worst hotel I have ever stayed in
And I was in almost 30 countries.
This is by far the worst, the most horrible hotel ever.
First, they say it is spa hotel, the spa was fully book, extremely rude lady on the phone was almost yelling at me saying it is fully book. They should at least say that the spa should be booked separately when you make a reservation.
Second, no one offered to take our luggage. We waited 45 minutes in line for check in. They are just incapable people, they cannot handle a hotel period.
We waited 1 hour more for the room to be ready, we went for launch in the restaurant, they asked us for reservation, reservation in a hotel restaurant and you are a guest in the hotel, have you ever heard about this? I have never NEVER faced this kind of situation.
They finally gave us a table, waiters have absolutely no sense of client service relationship, incompetent, I needed to stand up and go fetch one of them at least 3 times, they don t even look at the tables.
Food was okey, the service and the behavior of the people ruined it.
We finally went to the room, these low life thieves gave us a room with a view on the parking lot, I have paid for a luxery room with garden views, but these scammers do not care I guess.
The room smells humidity, it is horrible.
I asked them to change, on the phone you cannot even reach the reception, have you ever seen that? The hotel phone can t call the hotel reception, how about that? Instead you call a person who can reach out to the reception if they dare answer her. It is nice right?
Now they say they are going to change the room, we are still waiting.
This is a horrible experience, some people are not made for client facing jobs, why are they doing it? Why do you manage a hotel if you just incompetent and if you don t know how to provide decent services?

I pretty sure most of the positive reviews are made up by the hotel stuff, Pretty sure no normal human being could find this hotel satisfying.
We paid 500 sgd per night for this. This is a disgrace. You people should be ashamed.