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Terrible Customer Service - for computer parts if ...

Terrible Customer Service - for computer parts if you need to RMA, my experience trying to return a DOA motherboard, because a retainer clip not used with my CPU was not returned with the board despite it registering and being confirmed by ebuyer as faulty, will be sent back to me and not replaced as i dont have said retainer clip removed during installation. When asking to speak to a supervisor they would not let me speak to anyone else in the customer services team and would also not let me lodge a formal complaint.

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