2002 - we needed roof and siding done. A colleague...

2002 - we needed roof and siding done. A colleague recommended American Customs as he was happy with his roof job. Anthony R inspected the roof and siding and presented detailed proposals that impressed us and we signed up. Roofing crew did a complete tear down and great job. Later siding crew tore down old siding and did a fantastic job. The aluminum trim was done by Lyle, whose creations amazed us, he made it look so easy. Siding looks like new today after 16 years. See before and after pictures.
2017 - the 80 MPH gale force wind that ravaged through Rochester blew away few shingles on the front section of the roof. Didn't think much of it thought it would be few hundred dollars to fix the 6 or 8 shingles. Called American C and Kevin G had a look and said to our surprise that we will have to replace the front roof completely and he gave us a rough figure and said that the Insurance would pay and he would deal with them. We said OK, the Insurance adjuster came by and said " no way the insurance company is going to pay for the whole of the front roof". We did know how to handle this and I got a local roof repairer to repair the few shingles for a couple of hundred dollars. Then out of the blue, got a call from the adjuster said that the insurance company would pay the American C estimate less a thousand and we would pay a depreciation fee.
Kevin must have done a fantastic job with the insurance company and we were thrilled, we decided as the roof was 15 years old best to do the whole roof, less the rear section due our solar panels. Kevin came over with a proposal and explained in detail what the job entailed, provided shingles sample. He was so easy to work with, listened and answered all our questions.
The roofing crew came and again as expected did a complete tear down and great job with the new installation. They were careful not to damage plants and other things around the perimeter of the house.
Our windows were getting old and some sealed units were show signs of wear. We noticed on American C display board that they installed windows and since the siding crew had done a such a great job with trim around the windows we thought who could be better to install our new windows than American C. Called Kevin G and said that we would like to replace all 32 windows and a patio door. He came over with a proposal, and sample windows for us to choose from, we agreed and signed on the dotted line. His brother Bryan G would come to do the measuring.
Bryan G who was just like Kevin G was very easy to deal with and answered all the questions measured the windows and the patio door explained the process of installation and said that it would be a few months for the windows to be ready. It was late October and the winter was approaching and we did not want our windows installed in the cold, we emailed Julie N the Production Manager who is also an easy to deal with, to hold off until 2018 April or May. She also dealt with any problems that may crop up efficiently.
As it turned out 2018 early winter was cold and in May Mike X and Mike Y arrived with smiles on their faces and a truck load of windows. It was obvious that they were experienced in their trade and the windows and the patio door were installed with utmost care and attention. They were very pleasant to work with and took care ensure that the interior and exterior of the house was tidy and damage free, and took the time needed to complete the job to our great satisfaction.
We can recommend American Customs with confidence and plan on using them again. They do not subcontract jobs to third parties, the Installers who are careful and experienced in their particular trade, stay on to see the job through until completed compared some contractors who start a job and leave to work on other jobs. That the installers don't seem to be multitasking by being jack of all trades is another key benefit.