Sales - ADDI Printing

Review of BIC Graphic USA

We place yearly calendar orders with Bic and have ...

We place yearly calendar orders with Bic and have never really had an issue in the past until this year. To say this job was a nightmare is an understatement. Our order was placed on hold for a reason that was resolved the year prior and not brought up when our order was first placed. We changed the shipping address to go direct to our customer due to the fact that production had been 5 weeks instead of 5 business days. We were then told it would add a week to production time, only for them to send the items to the original address and not to our customer. The calendars are supposed to come with dry erase markers and those were completely left out. We also have been ignored for most of our emails to customer service and when you call they tell you to email customer service. Very disappointing experience.

UPDATE:
Apple Reed reached out to us and helped us in resolving this issue. She has top notch customer service and she made sure we were taken care of.