Loved the theme park but the hotel was a joke we l...

Loved the theme park but the hotel was a joke we left our room early popped back at 1pm cleaners were just coming round so we left returned at 5pm to find someone had left a key card in the light slot and my personal shampoo and foam burst had been opened im not sure how much foam burst was used but a third of my new bottle of shampoo was gone. Complained and found out our room had been accessed 4 times between 1-5pm they said they had to do a internal investigation still waiting for a response from my emails concerning this. I recently had a double lung transplant so im immune suppressed so i could not use the products and had to throw them away. As we didnt feel comfortable we left a night early but they wouldnt refund us the night because of investigation totally lost our trust in their company