Had service perform on my Toyota here a few times....

Had service perform on my Toyota here a few times. This last visit was unacceptable with the front help at the customer service desk. The agent wanted to argue about not finding me in the system after I pointed out I just turned in there loaner car I clearly was in the system. Then once she realized the repair agent enter the car under my wife who was never present. Pointed out to take the issue up with the back office? I asked her to get me a manager and she comes back saying he is on the phone unavailable. Not sure what this lady deal was but I will never bring my car back there for service. Denton Toyota here I come!!!!