Kim Cao

Review of Toyota of Lewisville -- RML Au...

Terrible. Went shopping for a 2020 Toyota Camry 4...

Terrible. Went shopping for a 2020 Toyota Camry 4 cylinders. The window sticker listed everything with the total price of $29,382.00. Instead of deciding on the final price the sales manager, Dennis, insisted on saving that part for later and just work on getting approved for the loan and the monthly payment. I was then taken to the financial manager to tell me what my terms are. This is when they include the Lone Star package and the GPS package for nearly $7000.00 more. We agreed on the 60 months terms of payments but I still could not get a good explanation for what the two packages and what they include.
I returned the next day to get a better explanation from the sales manager, Dennis, again. He tells me the Lone Star package includes some protective for the paint and floor mats, which cost if I remember correctly, was around $4000.00. And the GPS package was for some service like an Onstar service where as if you are stranded you push the button in you car and help will come.
I was not happy with this extra cost tacked onto the price of the car so I told the sales manager, Dennis, I want to void the deal and he says the deal cannot be voided since I ve already signed it. I want to mention that I was never given a chance to bargain for the car. In other word, I paid the full sticker price plus the tacked on packaged prices.
Be very careful not to let them pull this on you if you ever shop for cars here.