I stayed from July12 to July 16, 2020

I stayed from July12 to July 16, 2020
I chose the Flamingo for the amenities.
Not understanding why I was charged a resort fee. After requesting wash clothes and cups for 3 days, they was brought to our room on the 4th day. We have internet on our mobile phone, so we don't use the resorts. I was unable to get into the pool until the day before I left.
Once that I was admitted, I chose to leave. I had waited for over an hour on the virtual list. Very disappointed to see that the water had an obvious film of body oils covering the top of the water.
Therefore, I feel as if the resort fee should either be reduced or waived.
Disappointed to find out that there isn't even a transport to or from the airport. Again, unsure of why I was charged for a resort fee.
I did find the building to be clean and the location was great.