It was our anniversary, as stated on our booking. ...

It was our anniversary, as stated on our booking. We arrived early hoping to get an early check in but instead we were only issued a room at 4pm. We were offered drink vouchers at the bar and asked to go to the bar counter but we were greeted by a hostile bartender. He questioned how "dry" we were as we were in our beach wear. We had to entertain ourselves by the beach and at the pool while waiting for the room to be ready, despite the delay, we were greeted like this?!

We eventually got to our prestige suite and the concierge insisted that our bag was already in the room. Nope, it wasn't there. We waited for a while, desperate to freshen up. No bag. We ended up calling the front desk and eventually our bag showed up and the porter was expecting a tip?!?
The best part of our entire stay was at the spa. The ladies that served us were skilful and friendly.

Overall the stay was disappointingly below expectations. We did get 2 complimentary slices of anniversary cakes but I trust you'd agree that it's the overall experience that weighs far more than any cake you can offer.