Yesterday I was collected from Lloret de Mar to Ba...

Yesterday I was collected from Lloret de Mar to Barcelona airport. Half way through the journey the coach halted and shuddered with a strong smell of burning rubber (tyre blow out) on a busy motorway road. There was space to pull over, but the driver continues to drive the coach with a defective tyre for a further 20 minutes. We then pulled into a petrol station where people were smoking?!...the driver vanished for 30 minutes and a new coach arrived. Took a photo of the tyre and sent it to Hoppa via the online complaints tab, had an automated response that someone would be back to me within 24 hours...surprise surprise no one has!!