Lebny Pargas Review of Gateway at Lubbock
2018 update:
2018 update:
I moved out July 2017, and recently my roommate just got a letter from collectors saying she owes money to gateway. Given the fact that she never got an email, a call, a text, mail, from Gateway its self. My other roommate nor I have received any of the above, we had to call the collector ourselves to see if we owed anything and apparently we do. Again, Gateway never called informed us. This supposedly is from July, and we are in January. Of course, I am trying to get a hold of the manager or anyone and they keep sending me the other way.
Btw, within three years they have had three different managements and I still wouldn't pick this place to live in. Don't pay attention to all the advertisement they are doing.
UPDATE: I just realized that the manager is the same person, that signed off on my final move out inspection, which shows everything was good... Anyways management finally got in contact with me, and said they would be processing the fee to zero out. Hopefully this is true. They were also understanding when they spoke to me.
2016-2017 Lease
Don't live here unless you're okay with management and corporate charging your account and not notifying you of fee changes. I'm going on my second year here at Gateway. Recently it has come to my attention that they charged my account $40 for utility charges for the months of September and October. WHY am I just now getting charged for the previous two months when its already the end of October. Don't get me wrong, but is it not your job to keep up with this? It is not fair to us as residents to be paying bills from August or September when we are a few days away from November.
Also, I went to the office and asked for a statement and was told they could not provide me with one. How can you not provide me with a statement? It is my right to see what exactly I am being charged for.
I was also told that apparently corporate added all the residents utility charges and divided them and that is how we are being charged. So basically I am paying for someone else s utility that went over! According to the person at the office we are going to be charged and extra $20 each month from now on? Where is the extra $20 coming from? Overages? I need proof because basically otherwise you are just charging me for whatever you want. I know for a fact there's a $30 cap for utilities and we did not go over the same amount for these past months.
2015-2016:
If you are looking for an apartment with terrible management, staff that makes up excuses and doesn't have any knowledge, please move here. I was not allowed to move in on my designated move it date because someone was living in my unit. I had to wait three days until I was able to move in. The staff did not bother to contact my roommates and I to give us a warning. After we finally moved in, our carpet was dirty. I still have stains on my room floor. It takes about 3-4 weeks to get any service request done around here. The Internet is terrible. (UPDATE: we got a new provider late December. Internet works better) The gates don't even work, and they have been "Trying for 2 1/2 months to fix them". (UPDATE: they fixed them but one doesn't work). You don't even get a furnished apartment. We are still missing furniture. Their excuse for 2 1/2 months is that the delivery is being delayed. (UPDATE: got our furniture until December) Our roof in our balcony is falling apartment ( since the day we moved here) They have yet to fix that too. Our electricity bill for Sepember was way too high. My family's bill for their house is not even that high. We have a $90 cap and somehow we went over $70. I went into the office and asked for my electricity bill and they had me wait about 30 minutes just to tell me that their printer is not working. The guy said he would email it to me and 2 days later, I have yet to receive anything. We have potholes at the entrance since August and they have yet to fix them.
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