Loved Krystal Howard - she saved "the deal". I ha...

Loved Krystal Howard - she saved "the deal". I had walked in and had sticker shock when a salesperson rudely confronted me with a whopping 33% increase on leasing 2 Odysseys .

I say rudely confronted me because our "walk-in" salesperson just thrust a piece of paper at me with a bunch of numbers that I'm fortunate to understand, with one hand scrawled number on it that was 33% higher than a similar lease that we are coming out of from 3 years ago.

I tried to seek mercy and some understanding, but with heavy lids and a stone face he basically said "Those are the breaks". Note: I've purchased and leased 4 brand new Honda's through Pearson Honda over the past 8 years and did NOT expect this treatment. I abruptly left and decided I was done with Pearson.

At home I decided to research what he showed me and saw better numbers online. I put in an inquiry and Krystal Howard got back to me. Her work was excellent. She listened to my haggard story of woe and showed appropriate care and motivation to do better. And she did a lot better. For the same vehicle she was able to return with an offer that was only 9% greater than one of the two leases I was coming out of.

[Unfortunately, the other was unsalvageable. Honda has just changed its financing so much that a 10K/yr near 0% money factor on a lease is just not available as had benefited our second lease. To replace that one with another new Odyssey lease would be a whopping 52% increase in cost. But one was better than none].

I am shocked that the buying experience could be so different between a walk-in inquiry vs. an internet inquiry, but I am glad that Pearson has the good sense to employ salespersons like Krystal (and previous conscientious salespersons that have put me in 4 other new Hondas).

Update: Krystal was not available when I returned, but her brother Josh Blizzard closed the deal we were working on to replace one of my 3 year Odysseys (the other was ultimately replaced with a very nice 2018 Highlander from Haley Toyota). When I return in 3 years, I hope to find salespersons like Josh and Krystal - if so, Honda might get my business on 2 vehicles instead of just 1.