Not impressed with the service I got from Otto's B...

Not impressed with the service I got from Otto's BMW. Booked my car in for first thing in the morning for an alignment. Car never got looked at until 2 pm and the work was then pushed to another day. Finally got the car back Tuesday afternoon. Never was it mentioned to me that it would take 4 days for an alignment. Had to wait hours for a call back for an update aswell. Looking over the invoice after I found they didn't even have my proper email address or licence plate number. I was not expecting service like this from Otto's.