I had originally reached out to have a reccomended...

I had originally reached out to have a reccomended service done on my 2007 BMW 335i on 06/22/16. First things first, I was guaranteed the vehicle back in my possession the following day. This seemed to be an issue when I had originally called asking if it was done. I was told it had not been touched but would be done the following day early in the morning 06/24/16. This was not acceptable being I had plans in which I needed the vehicle back that day prior. Moving on, since I needed my vehicle back that day and being 5pm, the service technician decided to rush the job (to go home I'm guessing) but in doing so thought it was a good idea to only reinstall half the parts in which were taken off. After thinking the entire service was done and performed properly I proceeded to drive the vehicle. After just a short few hours of driving a coolant line blew because the technician never reinstalled the radiator fans and I towed the vehicle back to Devon Hill BMW. I got a call the next day from Bruce, the service manager, telling me exactly what was needed to fix the problem, thinking he was going to cover it being their mistake. I was wrong, when I went to pick the vehicle up I was told it was my fault because I never checked to see if the part they took off was back on my car? I don't know how that works but a 300$ bill in your face when it was expected to be covered was a complete shock. Bruce was quick to blame me for the mistake and took no responsibility for himself or his team for the mistake. I was nice enough to not ask for the tow bill to be covered (an hour away from home) with expectations of the faulty services to be fixed for free. Customer service is key for a business to be successful and Bruce and his team at Devon Hill are lacking that entirely. Please to save yourself time and a headache DO NOT GO TO DEVON HILL BMW!!!