Anthony Pauley

Review of KeyLime Cove Water Resort

We celebrated 2 birthdays there this week. My son ...

We celebrated 2 birthdays there this week. My son turned 4 and my daughter turned 2. I also had my wife and two older children with us. We rented a room with 2 bunk beds for a cute little kids suite.

When we got there at 2:00, it took nearly 45 mins to check in. There were 3 people working the front. That was slightly irritating, but ok. I get it. Then we got to our room and my oldest daughter immediately noticed the kids tv had a large crack in the screen. I called the front desk and they said they would send and engineer to replace the tv.

Cool! We went swimming and came back to our room that night. The tv was still broken. I walked to the front desk and I was belittled for complaining about the tv being broken. She said so, you told us about this today and we didn t get you an EMERGENCY tv yet? I m sooooooo sorry. We ll get right on it. And she waved me bye bye.

Listen, if they would have said anything explaining why they couldn t replace the tv, or offered me compensation... even an explanation. I would have been fine. I decided to complain about how I was treated in the morning. So, I told the morning staff who also treated me like a nuisance.

I dropped some serious coin on this place to be treated like an animal. The facility itself is nice. The water park is awesome. The staff... are kind of terrible.