Casey LeMay

Review of First Texas Honda

Jackie Wright handled my older vehicle professiona...

Jackie Wright handled my older vehicle professionally and helpfully. I couldn't have asked for better service. He is great at explaining what needs to be done, and working with you to fix your problems. The facility itself is top-notch, with free drinks and snacks, as well as comfy chairs and wi-fi access. The shuttle service offered for free allowed me to get my car without having to take the bus or beg a friend for a ride.

Update: Let me preface by saying that Jack Wright was professional throughout every interaction I had with him, and he was a pleasure to deal with, every time. He gets them an extra star by himself. Unfortunately, I had a major issue with this business, and I no longer do business with them.

I dropped my car off with them and was given a complimentary loaner car while they tried to diagnose the problem. They apologized that they wouldn't be able to get to my car for a while, but I did not mind, since I was happy to be driving one of their loaners. It would have been a nice perk, except that when I finally received my car back (about 2 weeks later), I noticed that the paint on the hood looked ruined.

I asked to speak to a manager, since I was sure that my car didn't enter the shop with such prominent paint defects. The manager I spoke with assured me that they marked those sorts of things down during vehicle intake, so we could check the intake form to confirm it had the damage when it entered.

Lo and behold, the manager checked the intake form, and no damage was listed. He backpedaled and said that they aren't always filled out fully, and when I asked to be sent a copy of the form (I planned to potentially file a lawsuit, and I needed proof), he claimed that it had been deleted, since I picked up my car. It was incredibly shady, and I had absolutely no way of proving that the damage hadn't been incurred while it was in First Texas' possession. It was my word against theirs, and the evidence that showed I was truthful was deleted.

Furthermore, this manager told me that Honda Civics like mine were prone to have paint issues, and that it was normal, which is why it couldn't have been their fault. Even if this were true (not a great look for Honda), whatever was done to my car over the course of two weeks was not merely natural wear and tear. You don't lose major swaths of paint in two weeks, suddenly.

To say that I was disappointed with First Texas is an understatement. They had a repeat customer on their hands, and I was prepared to continue seeing Jack until he retired. However, when it came time for me to buy a new Honda this past February, I drove farther from my house to go to Howdy Honda, just to avoid the slimy feeling I had last time I interacted with First Texas.

Since then, I have been back on an emergency occasion, unfortunately. And I noticed that they now walk around the car taking photos during intake. I wondered if they changed their policy, once they had successfully made my problem go away, using their lies. They likely didn't want someone more litigious than me experiencing the same issue, and making them pay for their damage. I won't be able to make my car whole again, but by taking the time to write this review, at least I will be able to warn others.

See Photos: The entire "sheen" of my paint was gone from the middle of my hood. A large patch of what looks like corrosion right down the middle was present. There was also a large scratch to the right of the corroded spot. When I brought my car in, none of the corrosion was present, and there was no large scratch. It looks like something abrasive was rubbed vigorously on the hood of my car, and it does not match the shiny paint job present on the rest of the car, which you can see towards the outer edges of my hood.

No issues about 1 year prior.