Our 2nd stay within 5 years with a family of 5 in ...

Our 2nd stay within 5 years with a family of 5 in a suite. First was great (staff knew childrens' names after 1-2 days), felt very "at home" with unbeatable service. Great location and architecture.

2nd stay was in Oct / Nov 17 after they doubled capacity:
- we were welcomed with the question whether it was our first time to Dubai...? No, because we stayed with you already... shouldn't they know?
- first suite we got in was 15m from neighgbouring construction site - nice try.
- breakfast area had 20+ minutes waiting time for a table
- unskilled staff with bad service and long wait times for drinks and food. Once we had to repeat an order for 12 people lunch after 25 minutes because they "had lost it".
Generally, all individual staff makes a big personal effort, but management + organisation are not up to speed for a $1000 per day hotel.