I did have this resort marked at five stars up unt...

I did have this resort marked at five stars up until our last day there yesterday. There was a huge water leak, and I know that was not anyones fault..but the way the staff was treating the guests during this was uncalled for!! Having a staff member yell at my mom and I add we where trying to pack our cars to leave was not okay. They rushed us to move our vehicles when we has to carry all of our things down the steps. Carrying luggage for eight people down steps is quit time consuming, and to be yelled at for us not being able to move our cars fast enough was obserd! Maybe staff should learn how to treat their guests a little better!!