I brought an Electrolux washer-dryer and it turned...

I brought an Electrolux washer-dryer and it turned out the washing was ok but the drying was not working. We did not know about this when it was delivered as the installer just demo the washing and said everything was ok.

We called Electrolux and the repairman came and suspected the motor faulty and said he had no parts. It has been a week and we heard nothing from Electrolux on the parts availability. Despite calling the call centers every other day, nobody can tell us whether there is parts or when the parts will be available. And since this is dead on arrival, we should reasonably expect a replacement but again, this fell on dead ears.

So is this the standard customer experience Electrolux offers to its customers?