Made an effort to visit the Ponsonby store, set in...

Made an effort to visit the Ponsonby store, set in the middle of one of Auckland's busiest and most energetic strips traversing Ponsonby.

The burgers were fantastic. The patties were wholesome, gleaming with flavour from the very first bite til the last. The aioli sauce is just heavenly, as always. Tried the Burger Fuel special - thickshake, which wasn't too shabby at all.

However felt the service was rather indifferent and aloof. Ordered online for pickup, and despite having to wait an extra 10 minutes for the food to be ready, there didn't seem like any sincere acknowledgement to me as a basic customer, much less the late delivery of the food.

Overall Burger Fuel is one of those higher-end burger establishments that's very much "Kiwi". You can tell its founded and run by a bunch of born-and-bred New Zealanders, which definitely is a big plus to me, as you know it's not some migrant labour being exploited to gain residency or some sort. The burgers are definitely worth the premium you pay for, however I've found the service to be sketchy and inconsistent across the many stores I've been to throughout Auckland.

I'd probably visit again when I have the chance, just based on the fact you feel a sense of grassroots Kiwi culture associated with the business. However don't have your hopes up for any kind of personal service, unless you belong in their desired demographic.