Niki Kirkpatrick

Review of Subaru South Blvd

I purchased a new 2021 Forester in March. The vehi...

I purchased a new 2021 Forester in March. The vehicle is great but wish I had gone to Williams Subaru!

I would NOT recommend Subaru South Boulevard to anyone. This was the most TERRIBLE car buying experience!! Car dealerships can be shady, but this place is beyond shady! First, I asked if they could match William s Subaru price (obviously better) and received an email stating that it wouldn t be a problem then when I got there, I had to argue to get the price. I went in to sign the paperwork and they gave me copies of everything without the dealer signatures on them. This is not the standard. I have ALWAYS received fully signed documents with a car purchase. It took multiple attempts over the course of a month to get the copies of the signed forms. Because I don t want this place touching my car, I cancelled the maintenance agreement (not to mention, in comparison to other similar agreements they are way overpriced). I was told to wait approximately two weeks to see the refund reflect to my account. Nope, I had to contact them multiple times to find out why the payment had not been received. Over a month later this payment finally shows up. Of course, they had excuses but considering I did the same thing for the car I traded in and it took one week, none of the excuses were worth my time. There is obviously a disconnect in the finance department. While I was waiting to cancel the agreement, I overheard a salesman telling a couple that everyone that purchases a new car gets a free gift. I was never offered any gift. I was handed my keys, no keyring just the dealer tag and sent on my way. The shady keeps going, I had to go back to the dealership to purchase the center console tray. I emailed to verify that they had the product, I was told it was in stock and they gave a price. When I got to the dealership, they guy told me it s $5 more! Buying from here was a huge mistake on my part. I really hope you don t make the same mistake!