Hugh Allspaugh

Review of Gethsemane Garden Center

I agree this place has it all and a very thorough ...

I agree this place has it all and a very thorough selection but I can't support the snobbery that exudes from the staff. They are departmentalized and burearocratic. Trees are like a different P&L from plants and they pass you around the store - not because they don't have the expertise but because it's not their department. We returned a bush and some plants and we had to get "approval" from the plant department and then return the bush in the tree department. It's just not very customer friendly and that's not just returns, it's also in getting advice and input. For an "expert" garden center, there isn't really a holistic resource in the place which I would expect. The guys in the car park are the best staff they have. Super nice and helpful. It's an amazing garden center no doubt, just not very customer focused.