Sent my phone in for repair on 11 June. Got emaile...

Sent my phone in for repair on 11 June. Got emailed that there would be a 4-7 day delay and it ended up taking until the end of August. Finally got it back and the repair was shocking. The phone is not usable and I've had to purchase another phone. I emailed customer support on 26 September and in spot of "aiming to reply in 24-48 hours" haven't heard anything. It seems this company aims to do a lot that they don't actually do.