Possibly my worst experience at a so called five s...

Possibly my worst experience at a so called five star resort. Will summarize it in points
1. The check in: Took about 45 minutes during which no one bothered to offer a glass of water or welcome drink in the lounge.
2. Reached the room to find that the mini fridge in the room was not working. Upon complaint, the electrician told us that it can best keep the water at room temperature ( whats the need for a fridge then). Kept struggling for a glass of cold water till the night.
3. Were afraid of our baby's milk getting sour with the fridge not working, so we asked if the bottle could be kept in the kitchen's fridge which was refused. So we tried to keep it cool in ice box till the night. Thereafter, after I lost my patience with the scheme of things, they accepted to keep baby's milk in their own fridge and sent a big ice box to compensate for the fridge. But it was too little too late.
4. Everything in the resort is so far away that you have to call in house cabs for everything (for going to pool/ restaurant/ bar or virtually anything). And the cabs never turned up before an hour in our experience. So basically half the time during our stay was spent waiting for a cab. There is no use of a good resort if u have to struggle to enjoy it or explore it.
5. Fed up with the cabs and waiting, when we decided to order room service, it was way costlier than the menu being served at other place (eg by the pool).
6. Everyplace, be it pool or the breakfast, was so crowded that one got the feeling it was all on the house. Virtually defeats the purpose of going to a resort.
7. Check out: Took 3 calls and more than an hour of waiting just to get the cab to get us to front office, which again took about 45 minutes with the formalities.

Stayed on the night of 13th May, booking in the name of Sunanda