Very, very, very poor service. Took an hour to ge...

Very, very, very poor service. Took an hour to get my beer at the pool. Really, at The Ritz it takes an hour? Happened twice so I started going to the bar myself. Our dinner the night we arrived was comped because the service was so slow my friends wife had to go to the room with their 5 year old that melted down after the hour (yes, no exaggeration) wait. Then, my steak was cold to boot and had to be sent back. It's an unbelievable beautiful property but these service issues are unacceptable. I have 2 more days here so I will update my review if things change for the better.