My family and I had a misfortune staying at your h...

My family and I had a misfortune staying at your hotel from Wednesday, November 25th until Sunday, November 29th. During our stay, we encountered a numerous amount of unsatisfactory service levels that I think you should know of and hopefully do something about it.

First, when we arrive we went upstairs to our room on the 7th floor after driving in an enormous amount of traffic from Washington, DC. I went to the bathroom and seen hair on the floor and in the toilet. The hotel room smelled like smoke and mildew. We went back downstairs and Ms. Brittany assisted to help us to another room (428).



I work in property management and we also do the Sanctuary seal on the door to let our residents know that we sanitize and disinfect the entire apartment during this pandemic. This is a serious matter because I m down here visiting my parents who are elderly and the hotel that I m staying in are false advertising the sanctuary seal to ensure there guests that the room has been properly cleaned. I would hate to get back home after having a negative test to receive news that I have COVID-19 from the guest before me. This is very upsetting.

Third, last night at 12:34 AM I called the concierge desk and spoke to the front desk supervisor that said he would send security upstairs and no one came upstairs to let the guest know that it was quiet hours. I have two videos from yesterday and this morning. I was up from 12:34 AM until 5 AM from the loud noise of the other guest. I just really feel like Embassy Suites don t care about anything when it comes to there guests. My family and I came down here for a great holiday weekend and I didn t receive this staying at Embassy Suites. I will never come back to this hotel again.

After having the worst experience I called the General Manager because I didn t hear back from them after writing this email. The General Manager told me if you didn t like your experience you and your family should ve checked out. I have now called the cooperate office and waiting to receive information for the ownership of this hotel.