Family member was here for about a week. A few day...

Family member was here for about a week. A few days in I was invited to a family meeting. The therapist told my mother to stop focusing on finding a place to go when she was discharged and to focus on the group therapy sessions. He assured both of us that follow up care and a safe place for her to discharge to would be handled by staff. I provided them with the name of a place that could take her and was assured they would handle it.
A few days later I was told she would be "transferred" to Tessa, a battered-women's shelter. Odd but I trusted them. Also that Tessa was aware she was coming and would keep her temporarily and help her find a permanent solution.
Well then I get a frantic phone call. She was dumped there and Tessa won't take her or help her. And she's in the lobby with all her belongings and has to leave. She's disabled and has a fractured hip and can't carry her belongings so she starts crying and saying she's getting on a city bus and "goodbye forever". I called Peak View back to find out why they did this and the nurse was very very rude. I was told they do not do a neuro-psych exam inpatient. When asked what that means and why she's telling me that she responded by telling me "we don't help family members take people's lives away. She's an adult so stop worrying about it" no answer for any of the lies they told us.
So now my ill family member is who knows where and were back to square one.