The parts pricing at the retail counter of this de...

The parts pricing at the retail counter of this dealership is absolutely outrageous. On a couple recent occasions I have been charged significantly ABOVE list price for parts for a family member's BMW. There are other dealers nearby that charge "only" list price at the parts counter and even though this place is closer, it's not worth BMW of Devon's ~45% markup. I fully expect dealer pricing to not be aggressive, but subsequent price shopping at other regional dealers proved exactly how badly we were ripped off by BMW of Devon. If you are looking for BMW parts, I would strongly suggest you avoid BMW of Devon. If you're looking to buy a car, I would think twice about dealing with a company that has business practices like this.

UPDATE 8-18-18: Based on Mr. Hudak's response I reached out and discussed my experiences with him and the parts department manager. They apologized and explained that the issue was caused by the invoices being rung up on an account that shouldn't have been used. They agreed to refund the difference between list price and the price I paid, which I felt was very reasonable. They also went a big step further and provided some very nice "extras" in consideration for the inconvenience. I'm very impressed with how they reacted to the situation overall, going above and beyond to turn a bad experience into a pretty good one.