What fantastic service during our stay last week! ...

What fantastic service during our stay last week! With the resort adjusting to COVID-19 regulations and guidelines (e.g., wearing masks and social distancing), there were individual staff members that went above and beyond during our stay.

Mila (Front Desk): Upon arrival, Mila informed us about the pool reservations and reserved a time block for us for one of the days we were at the resort. She assured us that there was also some free time blocks for the pool, and informed us of the COVID-19 guidelines that the hotel was adhering to.

Travis (Outdoor Adventures): Because we didn't book anything before coming to the resort, we immediately went to Travis. He gave us fantastic recommendations about the available activities on the weekend we were in Hot Springs, VA. He helped us create our itinerary for the weekend.

Jennifer (Jefferson's): When we went to Jefferson's, there were always many resort patrons attempting to order. Jennifer, who was at the bar, ever made sure to take our order when we entered, which meant that we didn't have to wait too long to receive our food and drinks.

Ava and Colleen (Jefferson's on the fourth of July): On the fourth of July, there were many resort patrons at Jefferson's. While it was takeout only, Ava and Colleen promptly took our takeout order, ensured that we obtained proper seating outside for the fireworks, and followed up with us throughout the night, even though they didn't need to.

Krystal and Sean (Woody's): With a revised menu at Woody's, and a large number of guests interested in the pizzas, Krystal and Sean were very gracious whenever we or others had questions and provided us with exact estimates of when we would receive our food.

Brian (Cascade Gorge hike): Brian was hilarious, witty, and kind! Everyone who comes to the Homestead needs to go on the Cascade Gorge hike with him because you will be laughing throughout while learning about the flora, waterfalls, and American history.

Linda (Falconry Academy): We loved taking the Falconry class with Linda. She taught us much about the work that goes into training the hawks, falcons, and owl at the Homestead. She chose Remington (Harris hawk) to go out during our class, and it was a fantastic experience seeing her hunt and fly around parts of the property.