Great place but it was ruined for me as I took my ...

Great place but it was ruined for me as I took my boys to enjoy the safari restaurant and it was fully booked.
We were told that we "might" be able to get a table in the next restaurant, which we did, however, the kids where left to run riot, two full plates of food were dropped beside me and three glasses of juice.
They walked right to the front of the queues and even pushed my two year old over, furious to say the least.
Had I known I would not have stayed at the hotel, the point was for my children to watch the animals from the window.
The restaurant was fully booked (apparently) but all night all we seen were 5 tables used, all the rest were empty.
They even refused to allow us to sit outside, apparently it was closed: (