David Power

Review of Cincinnati Gas and Electric, C...

Duke came to my street to repair (non-emergency) t...

Duke came to my street to repair (non-emergency) the gas lines back in April 2014. They never notified me before or during that they were going to dig up my yard or shut off my gas. They replaced part of my gas meter (as well as another neighbor) and turned off my gas, put a lock on it and didn't notify me they turned off my gas. Understandably, they want the homeowner to be onsite when they turned the gas back on, but they did this while I was at work and never put anything on the door. Not knowing the gas was shut off, I wasn't getting any heat from my furnace and called an HVAC company to troubleshoot my aging furnace. That's when I was informed that my gas was shut off. In addition, they did a terrible job fixing the hole in my lawn and left softball sized clay balls on the ground with grass seed on it. No topsoil, nothing. When called to complain about the lawn, they said it was thier contractor and I would be called back in the next few days. Of course, nobody called. How does this company stay in business with this kind of customer support? Oh yea, they have the monopoly.