Sonia M

Review of Gateway at Lubbock

My daughter who is a resident has been trying to c...

My daughter who is a resident has been trying to change rooms for the past month; she has gone IN PERSON to the office and phone calls. They keep telling her only the manager can handle that and the manager is NEVER there and NEVER calls my daughter BACK to arrange that. The receptionists NEVER write anything down either. Finally after a month, after my daughter got thru to a Manager, the Manager told her she had never heard of her request, never got her messages and that it's too LATE to change rooms because all the rooms have been rented by NEW renters. My daughter suggested that CURRENT renters should get PRIORITY and they should move the new renters around, but the Manager is refusing, saying all these excuses. WHAT A SHITTY MANAGEMENT SYSTEM! They need to get TRAINING and manners! Thank God it's my daughter's last year at Texas Tech.