I get there before a line forms and the host at th...

I get there before a line forms and the host at the front tells me it s a 10-15 min wait right now. Totally understandable under the conditions. People start lining up behind me and are waiting to enter. As more people join the line the host is starting to lose control of the line because people are standing everywhere.

after waiting for about 15 minutes , I ve been seeing few groups of people exit the store. I ask the host how much longer and he asks another person at the front who tells him it s now going to be 20 more minutes..

At this point I m a little upset because there was no communication about the increase of time or the reason for it. I completely understand the metering process during these times of the pandemic but communication and stability is important. Multiple employees out there but no one knows how to operate a line efficiently or let people in line know what s going on. I didn t want to continue waiting in line as it was really cold and i left. Keep in mind that i was the first person in line and i stepped off.