One word- terrible!

One word- terrible!
First time, car still under warranty- they straight up refused to fix an obvious issue, and after much insistence, finally acknowledged the issue and fixed it!
Second time- My car warranty was expiring last year and I must've called them 5 times for extension options and no one got back to me. A few months later, my car needed big repairs and when I told them about the incident, they say- yes, we had a short issue with the team but it has now been fixed. Well- that doesn't help me because I had to pay out of pocket.
Lastly, I wanted to upgrade to a new car and the sales rep was just so bad! No follow ups, no response to my calls or emails. I happily took my business to another dealership!