Went to buy a spa course, which the staff were ver...

Went to buy a spa course, which the staff were very nice, the service was very impressive

But when I went back to walk down and forgot my SPG card, I asked the receptionist to call up to the 6th floor, but the receptionist called me "There were 2 women asking for the card .. ! "

Did the hotel not teach or what to call the customer.?
The incident occurred on Saturday 15 September 2018 at approximately 17:00
Next time I might have to talk to the woman in English in order to get a more respectable answer.

Note: the male concierge staff are very polite, I can ask for the elevator to go up the 6th floor, please bring me to the elevator and press the elevator, thank you very much.