Jason R

Review of Hilton San Francisco Airport

Probably the most disappointing Hilton I've ever s...

Probably the most disappointing Hilton I've ever stayed at. A few quick notes:
-The "indoor heated pool" was way too cold to be comfortable. Several patrons had complained to maintenance and all we got was lip service--it was still icy cold when I checked out.

-The room was disappointingly dirty... "oh look, someone else's hairs in my shower!". Room service did come and do a quick tidy up, but a clean bathroom isn't something that guests should have to go above and beyond to request.

-Parking, wifi, and breakfast are all upcharges. Hilton at least tells you this up front, but it's worth noting because there are quite a few nearby hotels that provide these services free of charge.

Most disappointingly, we were part of a fire alarm hotel evacuation that took place at around 4:30am on the night of our stay. Communication was incredibly poor; we had no idea where to gather or what was happening except thanks to a few guests able to get to the bottom of things.

Emergencies do happen, but this evacuation was then complicated by the fact that for the next 4-5 hours after we were allowed back in our rooms, "technical difficulties" caused the fire alarm to sound every 15-20 minutes. The whole experience was terribly upsetting for my family and we never got back to sleep after the hotel was evacuated, and Hilton did virtually nothing to help allay our frustrations or fears. Hilton never issued any apology, and simply "thanked us for our patience" over the loudspeaker repeatedly.

Hilton, thanks for *your* patience while I no longer stay at any of your hotels.
-A former HHonors Gold member