Remediation Group is awesome! I live in a high ris...

Remediation Group is awesome! I live in a high rise condo in Midtown and my neighbor's refrigerator leaked and the water damaged his floors, the wall in between our units and my floors. Fred Rodriguez the CEO, Drew Sorensen the Field Manager and Brandon Alcala the Mitigation Supervisor & Quality Assurance guy were already onsite when I got home from work that day. They were trying to keep the water from doing more damage. Fred got on the phone with my insurance company, USAA and got the ball rolling. This happened on a Tuesday and by Friday, the damaged floors were already ripped up and they put 3 very large fans in my place and a few in the hallway to dry up as much water as they could. They put plastic from floor to ceiling around the damaged floors to keep the dust from going everywhere and to keep my 2 cats out of the construction. My cats found their way in the construction area several days later, but they had a good time clawing at the plastic. Keith Fazekas is the Project Manager and supervised the floor guys. Loren Mulville the Senior Reconstruction Account Manager talked with me about my floor budget. They work with Brent Baker in Sales Management at Surfis Group. He went the extra mile to find some nicer floors than what I had chosen for a price within the budget. He found this deal fast and came over and measured to make sure I didn't order too many materials. They literally finished laying the floors in one day! Chantay Griffin the Collections Specialist kept me informed of the payment process and has such a great phone voice and personality. Crystal Hall the Contract Coordinator helped with scheduling a time for me to move back in my place after all the work was complete. Everyone I have dealt with has been nice and professional. They are all so down to earth and personable. They packed up all my furniture and moved it out to a storage unit while the dry wall, paint and new floors were put down. I went over there almost every night after work to see the progress and I was amazed at how neatly they packed and wrapped my stuff up and also how clean my place was after all the work was complete. They even fixed the top of my wall where the previous painter had messed it up back in 2010 when I moved in. They finished everything so fast and worked hard to get me back in my condo ASAP. They also took $6,000 off the final quote, which was very nice because that way we didn't have to get the master insurance policy involved. They are trustworthy, reliable and dependable and even my insurance adjuster said that the final price was reasonable. They got the job done right and fast. Fred even took time out of his busy schedule to come to my building for a water mitigation meeting and educate people on how to keep water damage from happening and explained the process. I highly recommend Remediation Group and they do remodeling as well. Thank you so much everyone at Remediation Group for your hard work and getting the job done well! I got a freshly painted wall and beautiful new engineering hard wood floors. Just getting those two things done makes my place look brand new. You all rock and I will pass your name along to anyone who needs your services in the future! Remediation Group gets 5 Stars and an A++ in customer service and satisfaction from me!