**READ UPDATE AT BOTTOM

**READ UPDATE AT BOTTOM
Unsatisfied. I came in to get my passenger airbags replaced due to a recall on my 2011 Honda CR-V. I came in right on time for my appointment, and was told I could wait in the waiting area (with free WiFi, coffee, outlets, etc.) The waiting area was convenient, and about an hour later, the guy came up to me discussing my car. Everything was fine until that point. He told me he was going to get some documents together and he'd be right back. Almost a WHOLE HOUR went by of me waiting for the documents. Frustrated I even waited that long, I went up to his booth and he barely made eye contact with me when he apologized for the long wait. I proceeded to wait an extra 20 minutes before being able to leave. The service took 1 hour, but getting my documentation took an hour and 20 minutes. Why?? Anyway, I rushed into my car just trying to get home at that point and as I was driving, I noticed a brown sticky stain on the side of my driver's seat. I know it wasn't mine because I never ever drink in my car (mainly because I'm scared of it spilling on me if I were to slam on my breaks for whatever reason). There were also random pieces of plastic all over the floor. I also noticed SO many things that were in my middle compartment was all over the place. My car freshener was on the floor, notes/tiny papers were all over the floor and the passenger seat, my garage key to get into work was on the floor of the passenger seat. My reading glasses were in the passenger seat... You guys gave me great service, besides waiting for documentation. If something were in your way (which I don't understand why you would need to go through my middle compartment in the first place) why wouldn't you just put it back? Instead of giving your customer a trashed car.

UPDATE: I called, and everyone I talked to apologized for how my car came back and explained that was unacceptable. They told me to come back in because the sticky brown spot may be a grease stain, and that they'll clean it for me. Their customer service was phenomenal, so I'm changing my rating from a 2 to a 4. I will continue coming to this dealership for service hoping nothing like this happens again.