James Kimbley

Review of THE CDA GROUP LIMITED

Really poor customer service. We purchased a new O...

Really poor customer service. We purchased a new Oven from CDA - it was faulty upon arrival. CDA initially refused to replace it and insisted on sending an engineer out. Fully knowing what the model oven we had the engineer did not come with the correct parts and tried to botch a fix. As the engineer was signing of the job the problem (a noisy fan) returned. The engineer then filed a report saying he would return to fix the job when he had the required parts and that CDA would be incontact. No one from CDA made contact. In the end my Kitchen fitter had to chase the company up - who were still unwilling to replace a faulty oven instead insisting on sending another engineer out with a replacement fan. Considering this is a brand new oven we found this unacceptable and demanded a replacement. CDA refused. Luckily my kitchen fitter had a big order with CDA and cancelled the rest of the order. In under an hour the regional sales manager has contact my kitchen fitter to find out why the order had been cancelled. Once the problem was explained he arranged for a new oven to be delivered the next week and the old oven to be removed. If we had not had such a big order - we'd still be dealing with CDA's terrible customer service.