Staying here for the second time. So here's the go...

Staying here for the second time. So here's the good and bad.

Bad:
1) It was my parents anniversary, I asked them if there's anything they can do to make it special. They said they'll have a cake ready when we come. No cake was made, nothing special was done ... if anything they gave our rooms on two separate floors after making us wait. They didn't even wish, I called them twice to confirm !!! In the past hotels like Four seasons and Taj go out of their way to make our celebrations special. Very disappointed here. It's ok if they couldn't do anything, but they shouldn't have promised. I was so annoyed I cancelled our restaurant reservation and we celebrated else where.
2) It's 2019 ... which hotel doesn't offer at least free basic wifi ? It doesn't help that the mobile networks barely function in the hotel. This is just greedy.
3) The breakfast isn't as good as it used to be. I miss the senior south indian chef. Their variety has also reduced a little.
4) The hospitality is still iffy. Lot of service staff but very little service. And they take ages for everything. They do the least possible job as slow as possible. No real warmth of hospitality.

Good:
1) I love the aesthetics of this place. Sunsets by the pool are beautiful.
2) The sunbeam coffee samples at the hotel are excellent. Makes really good french press coffee.
3) The service staff at the spa and pool were friendly.
4) Their signature breakfast dishes are actually pretty good. It's nice to see they have gluten free options.

This place wouldn't be my first booking choice. But if I had to stay here I wouldn't complain too much. They have the potential of being much better if they get their service in order.