The hotel management is terrible specially the res...

The hotel management is terrible specially the reservation manager. He is is very rude, arrogant. I booked the hotel originally and then updated the date to next date. I stayed in the hotel, and I paid the hotel charges for staying in hotel. However the reservation manager did not updated the date and charged my card for an extra date without any permission and authorization from me which is fraud. I contacted the reservation manager and he was very rude, shouting, arrogant. I would like to send this message to the president of the hotel, I would not recommend anyone to stay in the same hotel.