Sent a service request via website. Was called wi...

Sent a service request via website. Was called within 10 minutes. Scheduled appt based on my schedule. Tech called showed up on time .. was able to track his drive via a text link. Showed Tommy my problems and he started working after giving me an estimate. He kept me informed thru the entire process. My toliet was clogged from roots deep in the line ... he indicated there would be an additional charge based on depth of problem which i approved. When all was done he charged me based on original estimate. He cleaned up after himself. He was very polite and respectful. I had contacted TLC as i had them work on an air conditioning issue a couple years before and while a different tech i was satisfied.