I purchased my home using this company the first g...

I purchased my home using this company the first go round. Looked into refinancing recently, I guess VF was alerted that another mortgage company pulled my credit. VF reaches out to me and I tell them hey I m refinancing the new company put an offer on the table and I love it. The rep says send it to me and I ll see if we can get you better. I send it over a couple days later he comes back with VF offer it s not as good as the new company but VF wants to keep my business. Chris Wooten was my rep. He was very unprofessional. He spoke badly about the new company and claimed they would just sell my loan to another company. After listening to him wanting to keep my business by bad mouthing another company, he was clearly not hearing what I was saying to him so I hung up the phone. I informed him via email so that it would be in writing that I was not going to move forward with VF in regards to refinancing my loan. He responded I wasn t going to waste time putting in the loan estimates. Best of luck. He made it so easy to choose the other company and to take my business elsewhere. I no longer wish to have any dealings with this company. Their rates are higher than most and they don t really care about the customer. Every negative review I have read about this company was proven to me in these past two weeks. Maybe this is how they train their employees, to be rude and inconsiderate to the customer. That one star should be negative stars. Just horrible