Barry Steelman

Review of AimLoan.com

The loss claim process was terrible!!! I required...

The loss claim process was terrible!!! I required a new roof because of hail damage. The insurance company sends me the recoverable depreciation amount within a day of my uploading statement that roof was completed. AIM loan holds the insurance monies hostage has to have the new roof inspected which takes over two weeks and then FINALLY sends the proceeds regular US mail. This is even after phone calls letting them know that the roofing company calling and emailing asking for payment. Puts me in the middle in awkward situation.....them they drop the check in the regular mail and I have to call, again, to find out it was finally sent. They could have called or emailed and said okay inspector report is in how would you like to receive your insurance proceeds (regular mail, wire, ach, FedEx). Absolutely no customer service. Next time I will get my loan and insurance through USAA. AIM loan stinks!!!!