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Greg Berrelleza

3 years ago

Horrible experience here, we had set up this room ...

Horrible experience here, we had set up this room with the management there over a couple weeks time with lots of phone calls to management for my wifes bucket list trip to california... when we got there the room was filthy and smelled horrible, the doors didnt even close right and we had a lovely view of the parking lot facing away from the ocean. When we went down to talk to the management it was basically a take it or leave it after paying 1200 dollars for our stay. We demanded our refund and left with my wife in tears. Luckily we managed to get a room at a Sheraton near by for less than half the price and 10 times the hotel. I later sent them a letter of complaint and now going on 3 weeks later no response whatsoever from them, they obviously do not care whatsoever.

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