Eric Barker

Review of El Al Israeli Airlines

El Al lost my bags. They have no idea where one is...

El Al lost my bags. They have no idea where one is. The other, they know where it is, but for some reason won't put it on a plane to get it to me in Israel. I flew out of JFK on the 8th landed in Israel the 9th. It is the 13th, and I still don't have my bags. They say it is because of "security". There are underwear, shoes, and a camera tripod in the one bag. In the other, 3 suits, socks, and a baseball glove. What about this needs to be scrutinized by security for a number of days?! Customer service is a joke in Israel, and when trying to call the New York office they NEVER answer. I've called at all hours on each day, no answer. The plane was old and very dirty. My friends who sat behind me, their tv screens did not work. The food was garbage.
The security screening/interview was fine, I actually appreciate that they do these. These interviews are better security than TSA. But I vwill never fly El Al again because of their terrible customer service and archaic systems/equipment.